FAQs

1. What products and services does Sirius Radius offer?

As Sirius Radius (SR in short) continues to expand, our product range naturally grows too. In our inaugural year, 2023, our primary focus is on delivering portable lighting equipment, with an emphasis on portable lighting drones and their associated gear. We're always on the lookout for new and innovative tech products that can enhance our lives and bring smiles to people's faces. Rest assured, we are committed to keeping you updated on our exciting journey!

2. Why is Sirius Radius unique?

At Sirius Radius, our uniqueness stems from our recent establishment in early 2023 and our dynamic team. Our strength lies in the diversity of our team members, comprising seasoned engineers, tech enthusiasts, licensed experts, and direct manufacturers. What truly sets us apart is our unwavering commitment to innovation. We firmly believe in the power of collaboration – engaging in meaningful discussions and partnerships to create cutting-edge, exceptional products. This dedication to excellence and our forward-thinking approach define the essence of Sirius Radius.

3. How does Sirius Radius handle client data?

At Sirius Radius, we prioritise your data privacy. We have stringent data privacy policies, secure data storage, and access controls in place. We collect data with your consent, comply with regulations, and conduct regular security audits. Your personal and business information is handled with care and transparency. Importantly, SR's clients' data will never be shared with any third party, including brands and manufacturers that work closely with SR. We ensure that all client information remains confidential, maintaining the highest standards of data protection and privacy.

4. How does Sirius Radius impact Australia?

The presence of Sirius Radius in Australia carries significant meaning. It signifies a commitment to technological advancement, innovation, and strengthening emergency readiness. Additionally, it contributes to economic growth through job creation and collaboration with local manufacturing partners. It serves as a conduit for international expertise and, embracing an Indigenous perspective, facilitates inclusive engagement while honouring local cultures and knowledge systems. In essence, Sirius Radius plays a pivotal role in advancing technology, safety, and community resilience, making it a meaningful and multifaceted presence within the nation.

5. What is Sirius Radius's relationship with its product manufacturers and suppliers?

At Sirius Radius, we work closely with our product manufacturers and suppliers, maintaining open communication and mutual respect. While we contribute ideas, improvements, and localisation to some products of our affiliate brands, we always acknowledge and honour the original brand and its founders. This collaborative approach allows us to uphold high-quality standards while preserving the unique identity of each brand. Our commitment lies in delivering excellent products and promoting ethical practices within our supply network.

6. What is Sirius Radius's Warranty and Repair policy?

We maintain a comprehensive inventory of parts for our products locally to ensure efficient support. For instance, when you purchase a GBI product, it includes a 1-year worry-free local warranty as part of the initial product purchase. Additionally, we offer an optional "Sirius Care" plan, allowing you to extend your warranty coverage for extra 1 or 2 years at a low cost. Please note that the "Sirius Care" plan must be purchased at the time of the initial product purchase to be valid.

7. Are SR products manufactured in Australia?

Sirius Radius products have diverse origins. While some are produced locally in Australia, others are sourced globally. What makes us unique is our commitment to adapting products to suit this region. We engage in a process of local research, product testing, and continuous improvement, collaborating closely with local clients to ensure our offerings align with the unique needs of this land and its people. It's not just about importing and selling; it's about tailoring solutions for the local environment and community.

8. Support for Parallel Import Buyers

While our product manufacturers have granted Sirius Radius exclusive distribution and servicing rights for our products in the Pacific region, it's important to note that we are not obligated to provide support services to parallel import buyers. Any support offered to parallel import buyers is provided as a courtesy and will involve associated costs. It's crucial to understand that while parallel import products may look similar, there will be major differences in features, functions, and safety standards. Even parts that look identical may be built with different materials and have different endurance levels. Our products are designed and manufactured to suit specific regions and countries (e.g., Australia, NZ, and Pacific Islands), ensuring they meet expectations and necessary standards and regulations. Our primary focus is on serving local clients who purchase products through our official channels, ensuring dedicated assistance and efficient service. We strongly recommend local buyers to enjoy the full benefits of purchasing through our official channels.

Email info@SiriusRadius.com.au for checking your product’s authenticity.

9. How to Become Sirius Radius’s Affiliate Brands and Product Supplier?

At Sirius Radius, our commitment extends beyond technology – we strive to enhance lives by offering products that are not just functional but also simple, reliable, and enjoyable. We believe in the power of practicality, valuing products that seamlessly integrate into everyday life, making it better and more enjoyable for people around the world.

In our pursuit of making the world a more peaceful place, we welcome collaborations with brands that share our vision for simplicity, reliability, and the betterment of human life. We aim to create a positive impact by promoting products that bring joy and improve the quality of life for individuals, families, and communities.

Whether you are a local or international brand, if your products align with our values, we invite you to join us on this journey. By working together, we can develop innovative, practical solutions that not only meet the needs of today's consumers but also contribute to a future where people lead more fulfilling, enjoyable lives. Together, let's craft a world where technology enhances our daily experiences and brings happiness to everyone it touches.

10. The last FAQ is something we would rather not address, but in order to clear up any potential misunderstandings immediately, we feel it is necessary to provide a direct response. The question is: "Are Sirius Radius and its suppliers influenced by any government or political agenda?"

Our answer is clear and straightforward: NO.

Sirius Radius was founded with the goal of sharing cutting-edge technology to benefit humanity and the planet. As long as suppliers and customers engage with us for peaceful purposes, we warmly welcome their involvement. We are solely focused on ensuring that our customers enjoy our technological solutions, and we respect and protect the confidentiality of any differences in race, religion, political views, nationality, and culture. We strictly oppose any actions that disrespect local people and their cultural values.

In conclusion, as long as our products are used for peaceful purposes, Sirius Radius is delighted to collaborate. Neutrality, peace, and sharing are the core principles of our operations, and we stand firmly against any form of violence, destruction, or disrespect.